Effective Date: January 29, 2025
Last Updated: January 29, 2025
At BlueLightDefender.com, we are committed to providing high-quality blue light blocking glasses for gamers. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy to ensure a smooth and fair shopping experience.
For any return or refund inquiries, contact us at:
📩 Email: [email protected]
📍 Address: 1408 W Washington Blvd
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
✔ Initiated within 30 days from the date of delivery.
✔ Unused, undamaged, and in original packaging (including accessories, manuals, and any included promotional items).
✔ Proof of purchase (order confirmation email or receipt).
⛔ Non-Returnable Items:
- Used or damaged products that are not in their original condition.
- Final sale or clearance items (marked as “Final Sale” on the Website).
- Gift cards or promotional discounts (these are non-refundable).
2. How to Initiate a Return
To start a return, follow these steps:
1️⃣ Contact Us: Email us at [email protected] with the subject “Return Request – Order #[Your Order Number]”. Provide:
- Your full name and email used for the purchase.
- Your order number.
- The reason for return.
2️⃣ Wait for Approval: Our team will review your request and respond within 2-3 business days with return instructions.
3️⃣ Pack the Product Securely: Use the original packaging (if possible) and include all accessories.
4️⃣ Ship the Return:
- Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., defective or incorrect item).
- We recommend using a trackable shipping method to ensure successful delivery.
5️⃣ Confirmation & Refund: Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund.
3. Refund Process & Timeframes
💰 Refund Approval: If your return is approved, the refund will be issued to your original payment method within 5-10 business days.
⚠ Late or Missing Refunds: If you haven’t received your refund after 10 business days:
✔ Check with your bank or credit card provider, as processing times may vary.
✔ If there’s still an issue, contact us at [email protected] for assistance.
4. Exchanges (If Applicable)
- We only replace defective or damaged products.
- If you need an exchange for the same product, email us at [email protected] with photos of the defect and your order number.
- If an exchange is not available, we will offer a full refund.
5. Return Shipping Costs
🚚 Customer Responsibility: If returning an item for reasons other than defects, the customer is responsible for return shipping fees.
📦 Company Responsibility: If the return is due to our mistake (wrong item sent or defective product), we will cover return shipping costs and provide a prepaid shipping label.
6. Damaged or Incorrect Items
- If your order arrives damaged or incorrect, notify us within 7 days of delivery at [email protected] with photos of the issue.
- We will arrange for a replacement or refund at no extra cost.
7. Order Cancellations
- Cancellations are allowed within 12 hours of placing an order.
- If your order has already been processed or shipped, you must follow the return process.
8. Contact Information
For any questions about our Refunds & Returns Policy, please contact:
📩 Email: [email protected]
📍 Address: 1408 W Washington Blvd
We are happy to assist with any concerns regarding your purchase!